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Selah Certified Support Center Selah Platinum Support Customers Selah Solutions is stepping support up to the next level. Selah Solutions is the only Pharos Authorized Value Added Reseller to offer an additional level of assistance with the ongoing management of your print environment. To ensure your success, Selah Solutions virtually adds a Pharos Certified Systems Engineer (PCSE) to your staff. In addition to the standard Phone and Email support, Remote onsite support is now provided via 'GoToMyPC', if your server and/or policy doesn't allow for GoToMyPc to be loaded, our staff will work with your institution in order to provide an alternative way of connecting to your server. GoToMyPc is a web-based screen-sharing technology, which works with your existing firewall and Internet infrastructure. One does not have to change or open ports, configure IP addresses or deploy any extra hardware or software. Our built-in security is 'SiteSecure' Certified, an industry standard that assures your systems and data are secure during any remote connection with our support team. Platinum Includes phone, email, and Remote support via GoToMyPC. A Selah Solutions Technician who is a Pharos Certified Systems Engineer will install all hot fixes, service packs to the system on quarterly intervals. This will ensure your system is functioning in an optimum capacity. Additionally, all technical issues will be resolved by the Selah PCSE 24 hours a day. If a technical issue arises, the local IT staff should initiate a phone call or an email to Selah Solutions Support. If a problem should arise with your solution:
Upon resolutions of the issue, Selah will send a report documenting the date, time, issue and resolution and any action that needs to be taken by local IT staff. Our goal is to provide you with the highest level of technical support and ongoing consultation while reducing your administrative cost. Consider the benefits of having a Pharos Certified Systems Engineers (PCSE), (MCSE) as part of a virtual staff. 1. Reduced down time 2. Lower administrative cost 3. User satisfaction increases 4. Reduced staff hours 5. Ongoing training 6. Assurance that Pharos system is operating efficiently 7. Latest version and hot fixes 8. Consultation 9. (Call for customized support services) WIRELESS PRINTING FEATURE The use of wireless notebook computers and handheld PDAs on college campuses has become very popular and a requirement of many institutions. Through a strategic partnership with PrinterOn, Selah Solutions can now integrate wireless printing within your controlled network print environment. We are able to do this without loading any software on these devices therefore, reducing the cost of supporting student wireless printing in a campus environment. To explore some of our mobile printing solutions, contact Sales at sales@selahsolutions.com. PrinterOn Demo http://www.selahsolutions.com/Home/PrinterOn/index.htm Selah Standard Support Customers Selah Solutions is committed to maintaining the highest quality support for its products. To that end it partners with the best trained support team in the industry, and backs them up with the most flexible and dependable support directly. Selah recognizes that its valued customers have not purchased just a software solution - they have purchased dependability.
If you still need help, Pharos software has a built-in support feature to initiate support calls. Please send an email using the Pharos Administrator Support feature found under System Support within the application menu. This email will contact Selah Support Team and Pharos Systems Support. Our support team will contact you ASAP; usually within 4 hours. |