Table of Contents FAQ
Product Life Cycle Support Policy
Extended Support: We will respond to level 1, 2, and 3 support
questions. At our discretion, we may review code and release Hot Fixes. Can I give an allocation of free printing per user?Yes, we can configure the software to offer free printing for per day, per week, per semester. Back to TopCan we limit the size of print jobs?Yes, we can define a page count to limit the number of pages that can be printed. These limits can be enforced on a printer. Back to TopCan I debit user accounts from a central database?Yes, even if users do not login we can identify them using "Pharos Pop-up" and debit from their account. Back to TopWhat if a user is unhappy with the quality of the print or the printer jams?The Staff has the ability to override the system and release print jobs for the user at no cost. Back to TopWe are not charging users to print, how would your product benefit us?Our system will monitor/control the print job before it gets to the printer, the user will need to go to a Pharos Release Station in order to print there print job. This eliminates those unwanted print jobs left at the printer. Etc. Back to TopWe already have a card system for our library/university, would our existing cards work with your software?Yes, We are capable of working with a wide-range of magnetic/bar-code card readers and several online billing systems. Back to TopCan we utilize our current Wireless connection to printing?Yes, We are capable of working with a wide-range of wire-less devices without loading any client software. From either a student laptop, PDA's, Blackberry's etc. Back to TopCan we print without the aid of a print release station to connect to our third-party billing system Blackboard, CBORD, Diebold?Yes, We are capable of working with your third-party billing system via custom scripting. This will save you time and money on your release stations support issues. Back to TopWebmaster of Selah Solutions LLC
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